web Maintenance & Support
With a little help from my friends
While support is not compulsory, it is highly recommend and allows us a more efficient service than ad hoc requests. We will continue to provide ad hoc support as we have always done, but there will be a minimum 30 min charge from Feb 15, 2022 if you are not on a support plan.
Have you just paid for your annual hosting with us?
We will refund your existing hosting on a pro-rata basis when you sign up for one of the maintenance plans.
Essential
We've got your basics covered-
Web hosting on private server
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Regular software updates* & backups
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Post update testing
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Anti-spam protection
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Premium licence access*
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SSL Certificate
Discounts for yearly plans are available
This is the most practical for websites that don't change frequently and only need basic maintenance.
NOTE:
Any changes or additional support requests are chargeable at our standard hourly rate in 10min blocks.
Terms & Info
Extended
All Essentials with some extras-
Web hosting on private server
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Regular software updates* & backups
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Post update testing
-
Anti-spam protection
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Premium licence access*
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SSL Certificate
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1h of any changes, updates, or troubleshooting
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1h of general support
Discounts for yearly plans are available
This is the most practical for the small to medium websites that include e-commerce options, medium frequency content updates, or if you need an extra set of hands.
Terms & Info
Premium
Extended + Bells and Whistles-
Web hosting on private server
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Regular software updates* & backups
-
Post update testing
-
Anti-spam protection
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Premium licence access*
-
SSL Certificate
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Up to 20 support requests per month
Discounts for yearly plans are available
Best for the websites that serve larger and busier businesses, where things are fast paced, or if you would rather keep your team busy with what they are best at and hand over smaller website update tasks to someone else.
Terms & Info
Web + Everything
Keeping everything in one place-
Web hosting on private server
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Regular software updates* & backups
-
Post update testing
-
Anti-spam protection
-
Premium licence access*
-
SSL Certificate
-
-
Marketing support for your business
Discounts for yearly plans are available
Best for businesses and organisations who want flexibility, have very particular business needs, or would like to bundle multiple services together.
Domain Names + Hosting
Every website requires a domain name and web hosting. We offer these services to our clients at minimal cost. Our Web Server is located in Adelaide. It’s win-win. You get quality, discounted services and we can ensure you’re on a quality host, with quality support and we don’t need to spend hours on hold trying to explain things to people in other countries.
CMS Platforms
We work with the two leading Content Management Systems in the world – Joomla! and WordPress. If you ask 4 specialists which one is better, you will get 5 opinions. That’s why we look at each project individually and make a decision which one to go with depending on a range of criteria. If you have a preferred platform, let us know.
Support
You will never need to submit a support ticket. Ever.
Just call us (or send an email) and we will help you out.
We keep things simple and personal. So you will always be dealing with the same small team of people who know their stuff.
